JALTEST CUSTOMIZED SUPPORT

It is well known that, currently on the market, a good product image is not enough to succeed and achieve goals. Very often, the manufacturers focus their efforts on having a great campaign that shows the incredible design of their products or equipment. However, when it comes to diagnostic tools, it is not easy to sustain that success over time… if it does not go hand in hand with a great support.

That is why, in Jaltest, when we emphasize that we offer a great after-sales service, we are taking into account that the only limit we could set for that support, is established by the user.

The reason is pretty simple: obviously, our Technical Assistance and our Customer Service are the cornerstone, but beyond that, we also have our face-to-face Training Courses, our in-house Jaltest program, the availability of our technicians to offer videoconferences and tutorials via remote assistance and, last but not least, the wide range of possibilities that can be customized by Jaltest users thanks to our new On-line Courses Manager: Jaltest e-learning. The new technologies allow Jaltest to apply the diagnostic knowledge through several ways, which grow and grow while new methods of information dissemination appear.

CUSTOMIZATION OF JALTEST SUPPORT

Within the most remarkable services, the new On-line Training Courses Manager, e-learning, is the first step for those users who wish to acquire the experience that will improve the identification and solution of vehicle failures. Jaltest offers the technical information in an educational way so that the user becomes acquainted with the environment or the different setbacks he may find in different circumstances.

Thanks to the flexibility of our Development Department, this Manager offers the possibility of downloading training courses in several languages, providing “practical” recommendations, adapting the courses based on the characteristics of a specific market or even requesting the creation of a brand new course.

Therefore, the user approaches the manufacturer in a way that can strongly influence on the development of the Jaltestproject. That way, the user becomes involved to move on towards the same goal.

It is clear that the Internet is key for any user who wishes to exploit our support, since it is fast, efficient, inexpensive and accessible for everyone. Little by little, Jaltest is becoming more dependent on this new technology; that way, being anywhere in the world will not be an obstacle when developing the Project.

Obviously, the main objectives that are pursued are training and qualifying, but the users can also foster new lines of business, such as their own technical assistance or call centre, or their own training centre.

Without a doubt, Jaltest offers a great support as well as great opportunities and, while finding new market niches, it is worth rewarding that a Project like this one can be adapted to the needs of the user and his market.

Pedro Ruiz