If we take a look at the definition of the functions and features of a Customer Service Department in terms of “business management”, we find that, first and foremost, it is defined as: “the service provided by a company to deal with its customers”.
This is the main goal pursued by the all the professionals that are at your entire disposal in this department: to assist anyone who might need any kind of information regarding Jaltest.
Our job is mainly addressed in two directions. Towards the user who already has a diagnosis device and towards any possible customer who contacts us seeking advice on the unit, gathering all the information he requires to make the decision of whether to include Jaltest as a part of his business.
Jaltest Users. How can we help you?
You can seek advice in our Department in order to request all the information related to your diagnostic equipment:
- Validity of the update and technical assistance fees
- Installation and setup of the unit
- Activation and renewal of the license of use
- Management on warranty procedures
- Information on the content of new versions
- User data to access the website
- Troubleshooting when using the unit
- Information on new products (wiring, modules…)
- Management of Training courses
And so much more...
Anyone interested in Jaltest. How can we help you?
- Definition and main features of the product
- Information on the services associated to the unit. Update and Technical Assistance
- Regular updates of the unit
- Unit coverage
- Training on how to use the unit and expertise
- Distribution chain of the product...
No matter if you are a Jaltest user or someone interested in the product, do not hesitate to contact us for any queries you might have
